FAQs

ACE SOUTHERN Account Related Questions

How do I register for an ACE SOUTHERN account?


To register an account, click Create An Account at the top right of any page on the website. Complete the registration form required fields and input your license information. Once completed, you'll receive a notification at the email address you provided. Your account information will be reviewed by our Customer Service team and you'll be notified when your account is approved and ready.

Do I need to have a dental, medical or professional license to order from ACE SOUTHERN?


Federal Law requires us to keep a current copy of your state medical, dental or professional license on file. If you intend on ordering Schedule II, Schedule III, Schedule IV and Schedule V controlled substances, we are required to keep a current copy of your DEA registration on file as well. Schedule II pharmaceuticals cannot be ordered via acesouthern.com. Schedule II items must be purchased via a DEA Form 222 or the Controlled Substance Ordering System (CSOS), also known as e222.

How long does it take to get my ACE SOUTHERN account created? A new customer account approval may take up to 24 hours, excluding weekends and holidays. If more documentation is needed to complete your account setup, someone from Customer Service will reach out to you. Will I be able to order any products once I have my ACE SOUTHERN account number? Once you have your ACE SOUTHERN account number, you can purchase all the supplies, equipment, and non-controlled pharmaceuticals your practice needs. To purchase controlled pharmaceuticals, you'll need a valid DEA license tied to your address on file. Please note, Schedule II pharmaceuticals cannot be ordered via acesouthern.com. Schedule II items must be purchased via a DEA Form 222 or the Controlled Substance Ordering System (CSOS), also known as e222.

ACE SOUTHERN Account Related Questions

  • How do I register for an ACE SOUTHERN account?
    • To register an account, click Create An Account at the top right of any page on the website. Complete the registration form required fields and input your license information. Once completed, you'll receive a notification at the email address you provided. Your account information will be reviewed by our Customer Service team and you'll be notified when your account is approved and ready.
  • Do I need to have a dental, medical or professional license to order from ACE SOUTHERN?
    • Federal Law requires us to keep a current copy of your state medical, dental or professional license on file. If you intend on ordering Schedule II, Schedule III, Schedule IV and Schedule V controlled substances, we are required to keep a current copy of your DEA registration on file as well. Schedule II pharmaceuticals cannot be ordered via acesouthern.com. Schedule II items must be purchased via a DEA Form 222 or the Controlled Substance Ordering System (CSOS), also known as e222.
  • How long does it take to get my ACE SOUTHERN account created?
    • A new customer account approval may take up to 24 hours, excluding weekends and holidays. If more documentation is needed to complete your account setup, someone from Customer Service will reach out to you.
  • Will I be able to order any products once I have my ACE SOUTHERN account number?
    • Once you have your ACE SOUTHERN account number, you can purchase all the supplies, equipment, and non-controlled pharmaceuticals your practice needs. To purchase controlled pharmaceuticals, you'll need a valid DEA license tied to your address on file. Please note, Schedule II pharmaceuticals cannot be ordered via acesouthern.com. Schedule II items must be purchased via a DEA Form 222 or the Controlled Substance Ordering System (CSOS), also known as e222.

Website Related Questions

  • How do I login to acesouthern.com?
    • To login, click Login at the top right of any page on the website. Enter the email address and password used during account registration and click the Sign In button. Once logged in, you'll be redirected to your Account Dashboard.
  • How do I reset my acesouthern.com password?
    • You can reset your password by clicking the Login link at the top right of any page on our website. Once on the login page, click the Forgot Password link under the sign in area. Complete the form and we'll email you a link to reset your password.
  • Can I set up multiple acesouthern.com accounts?
    • Yes. You may set up different web accounts for your practice/s using different email addresses and passwords that are all tied to your one ACE SOUTHERN account number. Please note that all web accounts that share the same ACE SOUTHERN account number must also have the same billing address.
  • Can I have multiple shipping addresses on my acesouthern.com account?
    • Yes. We know that practices and large organizations may have multiple locations. To associate multiple addresses with your account, please contact Customer Service at 800-624-5926 or 800-441-3100.
      Note: Additional shipping accounts may require additional documentation.
  • Is ordering from the ACE SOUTHERN website safe?
    • Our customers' security is paramount. Our site is SSL secured. You can click the closed lock in the address bar for more information on the site security.

Order Related Questions

  • How do I place an order?
    • You can always place an order online 24/7 as long as you have an ACE SOUTHERN account and a web account. Our Customer Service Department is also available weekdays from 8am to 7pm EST to take your orders by telephone. You may also contact your local sales rep to discuss your office needs and place an order.
  • What is the pricing policy for ACE SOUTHERN?
    • All prices are subject to change without notice. All prices are in U.S. Dollars. Product prices do not include shipping and taxes. Due to manufacturer and distributor pricing policies our prices are subject to change without notice. We are not responsible for typographical errors.
  • What are the payment terms for ACE SOUTHERN?
    • We accept all major credit cards. We do offer net terms and accept purchase orders upon credit approval. Credit terms are net 30 days from invoice date. Balance not paid within 30 days will accrue a monthly finance charge of 1.5%. Any insurance, duties or shipping charges are the responsibility of the customer.
  • How do I know that my website order was placed properly?
    • Once you have completed your acesouthern.com order, you will see a confirmation page containing your order number and summary. Shortly after, you'll receive an email notification confirming your order as well. You can also check your order status at any time on your Account Dashboard, Order History section.
  • How long will it take for my order to arrive?
    • Orders are generally shipped within 24 hours upon receipt (excluding weekends and holidays) and shipped via UPS. There are a variety of shipping methods available during checkout. Most orders will be received within 1-2 business days depending on what shipping method you choose during checkout. In-stock items that are ordered and processed by 3pm Eastern Standard Time will be shipped same-day. See our shipping information here.
  • Will I be able to track my order?
    • You may track your order through your Account Dashboard, Order History section. ACE SOUTHERN will also email you with any shipment updates throughout the order process.
  • Can I have my order split up and shipped to multiple locations?
    • At this time, we are unable to split an order and ship to multiple locations.
  • What is your return policy?
    • We want you to feel completely satisfied with your purchase from ACE SOUTHERN. If you are not satisfied with your purchase, please feel free to contact Customer Service at 800-624-5926 or 800-441-3100. Some products cannot be returned, see our complete return policy here.

Shipping Related Questions

  • What is the shipping process for ACE SOUTHERN?
    • Picking - After you place your order a ticket is printed in the warehouse with the order details. Our warehouse team then hand selects your items to prepare them for the packing phase
    • Packing - We pick out the appropriate box and add packing material. Your products are then scanned, labeled and ready for shipping.
    • Shipping - Your order is then placed with care on our trucks and on its way. Delivery times vary depending on the shipping method chosen and your location.
  • Do you offer international shipping?
    • Currently we only ship to the Contiguous United States, Alaska and Hawaii.
  • How much does ACE SOUTHERN charge for shipping?
    • UPS Ground shipping is free with every order to all customers except those residing in Alaska and Hawaii. All orders are charged a handling fee of $6.95. Additional fees may apply for the following: a minimum order fee, hazardous material and refrigerated product fees, excessive weight fee, and express shipping charges (for 2 day or next day shipping). See our shipping policy for more detailed information.
  • What if something is damaged when I receive my order?
    • Upon receipt of your shipment, inspect all cartons for any visible damage. If any parcel is visibly damaged, do not accept it. Immediately notify the carrier if there is any concealed damage. Retain all packing material and boxes. Claims for missing or damaged items must be reported within 48 hours of receipt of order. Do not accept a shipment that is damaged or does not agree with the shipping receipt. Read our full return policy here.

Equipment Related Questions

  • What happens if something needs to be fixed?
    • ACE SOUTHERN has a repair department for repairs, reconditioning, sharpening and recalibration. AS repairs instruments and equipment, including drills, gauges, hoses, electric and air driven handpieces, sterilizers and more. Items sent to us for repair must be cleaned and sterilized, if applicable. For warranty repairs or replacement of defective items, please enclose a copy of the original invoice. Please note, shipping charges are not included as part of the warranty. **If you require a repair estimate, please let us know in writing.
  • Does ACE SOUTHERN have a warranty on instruments?
    • Our ACE branded instruments are guaranteed to be free from defects in workmanship and material. Any ACE branded instrument which proves defective in workmanship or material will either be repaired or replaced at our discretion, without charge. ACE SOUTHERN has a state-of-the-art repair department, repairing all surgical handpieces, bur guards and hoses, as well as performing instrument maintenance, re-tipping of carbide instruments and sharpening of scissors.