ACE SOUTHERN a division of Henry Schein Frequently Asked Questions

We are very excited to announce that as of June 3, 2024, the ACE SOUTHERN retail operations will be integrated with Henry Schein’s North America Distribution Group.

As an ACE SOUTHERN customer, you will have access to a comprehensive portfolio of products and services, including bone regenerative materials, medical and surgical supplies, pharmaceuticals, equipment, and software.

Will I be assigned a new Account Representative?

You will continue to work with your current ACE SOUTHERN sales representative who will now partner with Henry Schein Field Sales Consultant, giving you access to a broader portfolio of merchandise and equipment.

Will the ACE SOUTHERN product portfolio change?

Our product portfolio will stay the same, but we may phase out some redundant private brand consumables in time. However, you will also have access to the entire Henry Schein portfolio of products, which is one of the largest and best-known brands in the industry.

Will my account details be transferred to Henry Schein?

Yes. All customers who purchase exclusively from ACE SOUTHERN will have their account details copied over to the Henry Schein system, such as contact information, mailing addresses, and payment details. A customer who purchased from both Henry Schein and ACE SOUTHERN will have their account reviewed and updated accordingly.

Can I use my email address to place orders through the ACE SOUTHERN website?

Yes, you can use your existing email address to identify yourself when placing orders through our website. There is no need to create a separate login or account.

What account number do I use when placing an order on the ACE SOUTHERN website or by phone?

You will be able to continue to use either your email address or your ACE SOUTHERN account number to place an order via or by phone.

Will my contracted prices carry over from both companies?

We have conducted a thorough price analysis to guarantee that our product range remains competitive. While we aim to maintain the same or better pricing for each SKU that has been previously purchased, we will offer the competitive rates available to us. Our goal is to continue delivering value while carefully balancing market conditions, service levels, and product availability.

Will I be able to buy ACE SOUTHERN brand items and use my ACE SOUTHERN item numbers?

Yes, you can order ACE SOUTHERN products and when placing orders, you may use ACE SOUTHERN item numbers.

As an AAOMS or AAP member will I still get the same discounts that I did before the integration?

Yes, AAP and AAOMS customers will still have access to the same great discounts and an even bigger selection of products and services to choose from.

Will there be changes to the ACE SOUTHERN Alliance Program or will my account automatically be enrolled in Henry Schein’s Thrive loyalty program?

Yes, there will be changes to the ACE SOUTHERN Alliance Program. Starting on June 3rd this program will be replaced with access to the Henry Schein Thrive Rewards loyalty program.

  • If you are currently enrolled in Thrive Rewards, your ACE SOUTHERN purchases over the past 6 months will be recognized and added to determine current Thrive Rewards tier status.
  • If you are not currently enrolled in the Thrive Rewards program, start earning points today by enrolling here.
How do I make a payment on products purchased with ACE SOUTHERN prior to June 3rd?

You can continue to process payments for products purchased with ACE SOUTHERN prior to June 3rd by calling 800-624-5926 option 2 or send payments to the ACE SOUTHERN lockbox at the following address.



Will there be changes to how ACE SOUTHERN customers place orders after June 3rd?

There will be no changes to the ordering process. Effective June 3rd, ACE SOUTHERN customers may place orders through our various ordering methods. Phone: Call 1-800-624-5926, Extension 1, Monday – Friday, 8:00 am-8:00 pm, ET Online: Visit Representative: You can order by contacting your account representative E-mail:

If I also have an existing Henry Schein account number, can I continue to use it on


I will need help navigating the Henry Schein website, particularly the order placement process. Is there training available to walk me through those steps?

The Henry Schein Website offers several features and benefits aimed at supporting you and your practice. Our Dental Help Quick Reference Guide Section contains detailed blueprints of how to navigate and operate key features of the Henry Schein Dental Website. They can be viewed online or downloaded and posted for ready reference. In addition, your ACE SOUTHERN sales representative has been trained in the system and is available to assist you with placing your order. For more information contact our E-Commerce support team at

How do I return products purchased from Henry Schein?

For orders made directly from Henry Schein, beginning June 3rd, please call Henry Schein for a return authorization. You can reach Henry Schein at 1-800-372-4346, Monday – Friday, 8:00 am-8:00 pm, ET. Please press option 2 for Customer Service.

Will there be any changes to the current shipping policy?

We will be adopting the shipping policy and fee structure of Henry Schein’s delivery terms. To get the specifics about the new policy, please reach out to your sales representative or call Henry Schein directly at 1-800-372-4346.

Does Henry Schein have AutoPay and if so, how do I enroll?

Enroll online by visiting the My Account page of the Henry Schein website and click the link for AutoPay OR fax or e-mail your completed form to 1-631-391-6341 /

What if I am a tax-exempt customer?

With the integration of ACE SOUTHERN’s retail sales operation with Henry Schein North America Distribution Group, there is additional information that is required from some customers. Those customers that are new to Henry Schein, as well as existing customers of Henry Schein that are currently taxable, and claim a sales tax exemption need to provide a new sales tax exemption certificate to Henry Schein by July 1st or their account will be marked as taxable. If your customer is claiming a sales tax exemption, please provide any applicable state and local exemption forms. These forms should be returned to Please let us know if there are any questions you would like to discuss.

How do I order DEA Class II controlled substance products?

For orders that will ship after June 3rd, please mail your paper single-sheet 222 forms to the below address: Henry Schein, Inc. 5315 West 74th St Indianapolis IN 46268 Attn: Verifications Henry Schein DEA# - RH0162494 For Controlled Substance Ordering System (CSOS) users, you can login to the same online e222 platform you’re using today with ACE SOUTHERN to place your Class II drug orders. Your e222 account details will automatically be transferred to Henry Schein’s account and DEA# effective June 3rd. No action is required on your part.

Will my license information be transferred to Henry Schein, for the purchase of prescription drugs (Rx) and controlled substances?

Yes. State and Federal DEA licensure will be transferred to Henry Schein, including any “Know Your Customer” documents you previously submitted to ACE SOUTHERN.

What is the last date that controlled substances will be shipped from ACE SOUTHERN?

The deadline for both shipping-controlled substances and submitting 222 forms to ACE SOUTHERN is May 30, 2024.



For products purchased after June 3rd, please send payments to the Henry Schein lockbox at the address below that corresponds to your state.